Bersin & Associates Names Halogen a Leader in Customer Satisfaction for the Second Consecutive Year
Halogen Shines Across All Categories for Integrated Talent Management Systems Customer Satisfaction
OTTAWA, ONTARIO--(Marketwire - Oct. 7, 2010) - Halogen Software was named a customer satisfaction leader for the second consecutive year in Bersin & Associates' latest research bulletin, Customer Satisfaction with Talent Management Systems: Our Initial Findings. The Oakland, Calif.-based research and consulting firm released these preliminary findings on customer satisfaction with talent management systems providers during the HR Technology Annual Conference and Exposition last week in Chicago. Final results will be shared in the second annual client satisfaction study, planned for late November.
According to Bersin & Associates' preliminary published results from its comprehensive survey of 16 vendors' clients, Halogen emerged as a clear leader in every satisfaction area measured – product quality, implementation, service and business partnership. Halogen was also the leader for the midmarket (organizations with up to 5,000 employees and less than $1 billion in revenue) – the fastest growing market for integrated talent management systems today.
"This consistent level of customer satisfaction shows that Halogen has built a world-class solution and is a customer-centric company," said Josh Bersin, chief executive officer, Bersin & Associates. "Its organically built, integrated talent management solution is very well received by the midmarket, and we congratulate Halogen again for this achievement."
Halogen customers from across all industries were surveyed as part of Bersin & Associates' methodology, which included significant quantitative and qualitative responses and analysis. Not only did Halogen score the top mark in each of the four categories, but the company also scored the top mark in 12 out of 13 sub-categories analyzed in the report, unmistakably supporting that Halogen continues to deliver on its commitment to a brilliant customer experience. The Bersin survey preliminary findings demonstrated a correlation between overall customer satisfaction and a customer's willingness to recommend their talent management vendor, a metric that also showed Halogen far ahead of all 16 vendors.
"Halogen consistently exceeds our expectations and is a true partner in our success," said Linda Shamlin, HR Information Systems for Douglas County School District. "Our experience with everyone across the Halogen organization has been outstanding. From product management to client services - all areas of the company are customer focused, professional and highly responsive – they are a pleasure to do business with."
"We are thrilled to be named the leader in talent management systems customer satisfaction by Bersin & Associates again this year," said Paul Loucks, President and CEO, Halogen Software. "We've established an unrelenting goal to deliver a world class customer experience, but it's our clients who make this constant goal of striving for excellence very easy for us. We work with the best customers in the industry – and we thank them in particular for this honor."
About Halogen Software
Halogen Software is recognized as a market leader by industry analysts and is strongly endorsed by the thousands of HR professionals who use their Talent Management solutions. The company offers a complete suite of web-based products that automate, simplify and integrate performance appraisals, 360 degree feedback, compensation management,succession planning, job descriptions and learning management. Halogen's offering makes HR best-practices accessible to companies of all sizes and its healthcare, education, manufacturing, public sector, hospitality, financial services and professional services specific suites meet the unique needs of these industries. Halogen is consistently recognized by the industry and its customers for its exceptional implementation and support services, and has won multiple awards for its corporate leadership and product innovation, including HR Technology Product of the Year. For more information, visit www.halogensoftware.com.